Privacy Policy

Puffin Insights ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our mobile app. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Company Information

• Company Name: Puffin Insights
• Address: England
• Contact Information: info@puffin-insights.com

2. Types of Data Collected

Personal Data: We may collect the following personal data from you:

• Name
• Surname
• Email address
• Country

Non-Personal Data: We may collect the following non-personal data:

• IP Address
• Phone Type
• Browser
• Device information
• Usage data

Sensitive Data: We may collect payment information when you make a purchase or use our services.

3. Methods of Data Collection

• Direct Collection: We collect data directly from you through forms on our website and mobile app.
• Cookies: We use cookies and similar tracking technologies to track activity on our website and store certain information.
• Mobile App Tracking Technologies: We use tracking technologies within our mobile app to collect data about your usage, including but not limited to location data, device information, and app interaction.
• Third-Party Data Collection: We use analytics services and advertising partners who may collect data about you when you use our services.

4. Purpose of Data Collection

We collect and use your data for the following purposes:

• To provide and maintain our services
• To improve our website and services
• To manage your account
• To process transactions
• To communicate with you, including responding to your inquiries
• For marketing and advertising purposes
• To comply with legal obligations

5. Data Usage

• Internal Use: Data collected is used by our team to enhance and personalize user experience, process transactions, and manage customer accounts.
• Third-Party Access: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

6. Data Sharing

We may share your data with the following third parties:

• Service Providers: To assist us in providing our services, including payment processing, data analysis, and marketing assistance.
• Analytics Services: To monitor and analyse the use of our services.
• Advertising Partners: To deliver advertisements that are relevant to you.

7. User Rights

You have the following rights regarding your data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of any incorrect or incomplete data.
• Deletion: You can request deletion of your personal data.
• Restriction: You can request the restriction of processing your personal data.
• Portability: You can request transfer of your personal data to another service provider.
• Objection: You can object to the processing of your personal data.

To exercise these rights, please contact us at info@puffin-insights.com.

8. Data Security

We take data security seriously and implement appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can manage your cookie preferences through your browser settings.

10. Mobile App Data Collection and Usage

• Types of Data Collected: When you use our mobile app, we may collect additional data, including but not limited to:
  • Location data (if you grant permission)
  • Device information (such as device model, operating system)
  • App usage data (such as features used, time spent on the app)
• Purpose of Data Collection: This data helps us to understand how you use our mobile app, improve the app’s functionality, and provide you with relevant content and services.
• Permissions: We may request access to certain features on your device, including your location, camera, or contacts. You can manage app permissions through your device settings.
• Third-Party Services: Our mobile app may integrate with third-party services for analytics, advertising, and payment processing. These third parties may collect and use information according to their privacy policies.

11. Third-Party Links

Our website and mobile app may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

14. Children's Privacy

We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child under the age of 13, we will take steps to delete that information from our servers.

15. Legal Compliance

We comply with relevant laws and regulations, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents.

16. Effective Date

This Privacy Policy is effective as of 01/06/2024.